Frequently Asked Questions

Questions about Helixe.

What does it cost to work with Helixe?

What is Integrated Event Commerce?

How is Helixe different from Eventbrite, Ticketmaster, Tixr or Front Gate?

Do I have to switch ticketing platforms?

What can Helixe help Event Organizers with?

What is Helixe's process?

How long does the Helixe process take?

Who is behind Helixe?

Do I have access to my attendee and customer data?

Why does Helixe charge per ticket instead of an upfront fee?

Questions about Shopify & Event Commerce.

Can attendees buy tickets and merchandise in the same checkout?

Why does Helixe build event websites on Shopify?

Can Shopify sell event tickets?

Can I use Shopify Point of Sale (POS) at my event?

Can Helixe help increase revenue beyond ticket sales?

Can attendees create customer accounts?

Is Shopify secure for selling event tickets online?

Can I sell memberships, parking, camping and VIP experiences?

Can Helixe connect my online and in-person sales?

Can I market my event using Shopify?

How do I check in attendees at the event?

Questions about Migration & Launch.

Can you migrate my existing event website?

Can I keep my existing domain name?

Will I lose my attendee or customer data?

What happens to my current ticketing platform?

Will my website experience any downtime?

Will migrating to Helixe affect my SEO?

Can you launch before my next event?

What do I need to provide?

Ongoing Partnership & Support.

What happens after launch?

Can Helixe design new merchandise?

Can Helixe help market our event?

Can Helixe help with email marketing?

Can Helixe design graphics for our event?

Can Helixe create social media graphics?

Can Helixe build landing pages for special events?

Can Helixe help us grow attendance?

Can Helixe grow with my event?

Curious about what's possible? We'll show you where your event could generate more revenue, create a better attendee experience, and simplify your entire commerce operation.